FAQ

My Order

What's the status of my order?

Once your Boosie order is on its way, we'll send you an email with all the tracking details so you can keep an eye on it. Don't forget, you can also stay updated on your order by logging into your Boosie account. If you don't spot our email in your main inbox within one business day, please take a peek in your spam or promo folders, as it might be hiding there. You wouldn't want to miss it, right? The email will be from admin@boosie.co.

To ensure you never miss any important updates from us, we recommend adding us to your contacts. That way, you'll receive all our emails without them getting lost in the spam folder.

If you have any questions about your order's status, don't hesitate to shoot us an email at admin@boosie.co. Our friendly team is always ready to lend a hand and provide assistance.

My order was marked delivered but I can’t find it. What should I do?

Occasionally, the mail carrier may mark packages as "delivered" 24-48 hours ahead of the actual delivery. We kindly ask you to thoroughly check your front and back porches, side doors, garage areas, and even consult with your friendly neighbours, just in case your package was cleverly hidden or mistakenly delivered to the wrong address.

In the event that more than 48 hours have passed since your order was marked as delivered and you're still unable to locate it, don't worry! Boosie is here to lend a hand. Simply drop us an email at admin@boosie.co, and we'll be more than happy to provide further assistance and help resolve the situation.

My item arrived damaged. What should I do?

We're sorry to hear that your Boosie order arrived in less than perfect condition. That's definitely not the experience we want for you. Don't worry though, we're here to make things right!

Please take a moment to shoot us an email at admin@boosie.co, and make sure to include your order number. Once we receive your message, our dedicated team will spring into action to ensure you're taken care of. Just a heads up, we may need some additional information when we respond to your email, but we'll guide you through the process with a friendly touch.

Your satisfaction means the world to us, and we'll do everything we can to resolve this situation and leave you with a smile.

What if I need to make changes or cancel my Boosie order?

We understand that plans can change, and you may need to make adjustments to your order. Don't worry, we're here to assist you!

Once you've placed your order, our team starts processing it right away to get it to you quickly. However, if you need to make changes or cancel your order, please reach out to us within 45 minutes during business hours. We'll work our magic to accommodate your request, but please keep in mind that we can't guarantee we'll always be able to modify it. If your order has already been dispatched, it will need to be processed as a return once you receive it.

So, here's what you need to do:

If you need to change the shipping address, please email us at admin@boosie.co right away with your specific request. To help us spot your email and expedite the process, it's a great idea to include key words like "edit" or "cancel" in the body of your email. We'll do our best to assist you promptly!

Your satisfaction is our top priority, and we're here to make your Boosie experience a delightful one.

How do I edit my shipping address?

We're all about lightning-fast shipping here at Boosie! As soon as you place your order, our team gets to work processing it with the utmost speed and care. We want your goodies to reach you in a flash!

Now, we totally understand that sometimes you may need to update your shipping address. We've got you covered, but we do have a bit of a time limit. During business hours, you have a magical 45-minute window to reach out to us and request an address change. We'll work our magic to accommodate your request, but please keep in mind that we can't guarantee we'll always be able to modify it.

In case your order has already been dispatched and is on its way to you, we won't be able to directly edit the address. You can contact the carrier directly with your tracking number to update and reroute the shipment. Please remember that rerouting can only be done once the shipment is in the hands of the respective carrier.

So, here's what you need to do:

If you need to change the shipping address, please email us at admin@boosie.co right away with your specific request. To help us spot your email and expedite the process, it's a great idea to include key words like "edit" or "cancel" in the body of your email. We'll do our best to assist you promptly!

Your satisfaction is our top priority, and we're here to make your Boosie experience a delightful one.

Shipping

UK Shipping

We want to get your order to you as quickly as possible! That's why we work diligently to prepare your order within one working day.

For our lovely customers in the United Kingdom, we offer a range of delivery options to suit your needs. Check them out:

• Free standard delivery: If your order is above £40, we've got you covered with free standard delivery. You can expect your package to arrive within 3-5 working days. It's our way of saying thank you for choosing us!

• Standard delivery (£4.99): If your order doesn't meet the free shipping threshold, no worries! You can still enjoy our reliable standard delivery option for £4.99. Your goodies will be on their way, and you can expect them to arrive within 3-5 working days.

• Next working day delivery (£7.99): Need your items in a hurry? We've got your back! Place your order before 12pm GMT from Monday to Thursday, and we'll make sure it gets to you via DPD the next working day. This speedy service is available for £7.99.

Oh, and here's an extra tidbit: Your UK order will be shipped from one of our trusted fulfillment centers right within the United Kingdom. It's all part of our commitment to provide you with efficient and reliable service.

We can't wait for you to receive your order and experience the joy of Boosie!

US Shipping

We're thrilled to fulfill your order promptly! Within just one working day, we'll have it all ready to go. Get ready for some excitement!

For our amazing customers in the United States of America, we offer a variety of delivery options to suit your preferences. Here they are:

• Free standard shipping: If your order totals $60 or more, you're in for a treat! We're delighted to provide free standard shipping as our way of showing appreciation. You can expect your package to arrive within 3-5 working days.

• Standard shipping ($13.99): For orders below $60, we offer reliable standard shipping at a cost of $13.99. Rest assured, your package will be on its way, and you can anticipate its arrival within 3-5 working days.

• Two-day shipping: Currently, our two-day shipping option is temporarily unavailable. We are sorry for any inconvenience caused. However, we're continuously working to enhance our services and hope to offer this option again soon.

• One-day shipping: Similarly, our one-day shipping option is also temporarily unavailable. We understand the importance of speedy delivery, and we're working diligently to reinstate this option as soon as possible.

Your US order will be shipped from one of our trusted fulfillment centers located right within the United States. This ensures efficient and reliable service tailored to your location.

We're absolutely thrilled to bring the joy of Boosie to your doorstep. Get ready to experience top-notch service and receive your order in no time!

EU Shipping

For European Union (EU) orders, we prepare your package within two working days. Here are the delivery options:

• Free standard delivery: Orders above €60 (excluding Cyprus and Malta) or €70 (Cyprus and Malta) qualify for free standard delivery. Expect your package in 3-5 working days (excluding Cyprus and Malta) or 5-10 working days for Cyprus and Malta.
• Standard delivery (€9.90): For orders that don't meet the free shipping threshold, standard delivery is available at €9.90 (excluding Cyprus and Malta) or €12.90 for Cyprus and Malta. Delivery takes 3-5 working days (excluding Cyprus and Malta) or 5-10 working days for Cyprus and Malta.

All EU orders are shipped from our fulfillment centers within the EU, so no import duties or customs fees apply.

We're excited to bring the joy of Boosie to your doorstep!

International shipping

Your order is handled with care and prepared within two working days at one of our fulfillment centers in the European Union. We entrust reliable shipping partners such as DHL or FedEx to deliver your package to you.

If you're outside of the European Union, the United Kingdom, and the United States, we're pleased to offer the following delivery option:

International shipping (£20.90): Please expect your order to arrive within 5-14 working days from the dispatch date, pending any necessary clearances.

Please be aware that customs duties and taxes may apply when your order is delivered to destinations outside of the European Union, the United Kingdom, and the United States. It's important to note that the responsibility for understanding and paying these fees lies with the customer and is not reimbursed by Boosie. We recommend checking with your local customs authority for further details before placing your order.

Please note that shipping to the following international destinations is currently unavailable: Afghanistan, Belarus, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Iran, Johnston Island, Kiribati, Mayotte Island, Myanmar, Nauru, Niue, North Korea, Russia, St. Helena, St. Pierre and Miquelon, São Tomé and Príncipe, Sierra Leone, Solomon Islands, Somalia, Sudan, Syria, Tajikistan, Tokelau Islands, Tuvalu, Wake Islands, and Yemen Arab Republic.

We strive to provide a smooth and reliable international shipping experience, bringing our products to customers around the world.

Payment Options

What forms of payment do you accept?

At Boosie, we accept major credit cards, ShopPay, Klarna, PayPal, and Boosie e-gift cards. Choose the payment method that works best for you and enjoy a seamless shopping experience!

Tell me more about e-gift cards.

At Boosie, we have the perfect solution for gift-giving: electronic gift cards available for purchase on our website! It's quick, convenient, and guaranteed to put a smile on someone's face.

Please keep in mind that our e-gift cards are delivered via email, so they won't be physically sent to the recipient. When purchasing an e-gift card for someone special, you have two options: either enter their email address at checkout or simply forward the e-gift card you purchase to their email address. It's as easy as that!

While we wish we could retroactively apply e-gift cards to an order after it has been placed, unfortunately, it's not possible. So make sure to apply the gift card during the checkout process to maximize its benefits.

Spread the joy of Boosie with our delightful e-gift cards!

How do I redeem an e-gift card?

Redeeming your Boosie electronic gift card is a breeze! Simply head over to boosie.co and start adding your favorite items to the cart. When you're ready to complete your purchase, enter the unique gift card code during the checkout process. That's it! Your gift card value will be applied, making your shopping experience even more delightful. Happy shopping with your Boosie e-gift card!

Promotions

Can I use multiple promo codes at checkout?

At Boosie, we want to make sure you get the best value for your order. However, please note that only one promotional code can be used per order.

Unfortunately, you won't be able to combine multiple promo codes or use them in conjunction with other promotions.

But don't worry, we occasionally offer exciting promotions, so sign up to our newsletter and join our social media channels to keep an eye on our offers. Get ready to indulge in a wonderful Boosie experience!

Returns & Exchanges

What's your return policy?

At Boosie, our mission is to create products that bring joy to both our customers and their furry friends. We genuinely want you to be satisfied with your order, and we're here to make things right if you're not.

If, for any reason, you're not completely happy with your purchase from boosie.co, we offer a hassle-free exchange or refund on gently used products within 14 days of your purchase (minus the original shipping cost). We want you to have peace of mind when shopping with us!

While we're unable to offer refunds or exchanges on sale items or bundles at this time, please know that there's no restocking fee involved. In case you need to return your items, we'll provide you with a pre-paid shipping label to make the process as convenient as possible.

It's important to note that we do monitor returns, and we reserve the right to refuse service to anyone who may misuse or abuse our policy. We appreciate your understanding in this matter.

How do I exchange my order?

To initiate a return or exchange, simply reach out to us at admin@boosie.co. Drop us an email with your specific return or exchange request, including the order number. We'll be more than happy to assist you promptly.

We genuinely care about your satisfaction and want to ensure you have a positive experience with Boosie.

When will I get my refund?

Once Boosie receives your return, we'll handle it with care and start the processing. We kindly ask for your understanding as this process may take up to 10 business days.

Please keep in mind that your refund will be credited back to the original form of payment you used. It's important to us that you receive your refund smoothly.

We'll send you an email as soon as our team has processed your refund.

Your satisfaction is our top priority, and we appreciate your patience and support throughout this process. If you have any further questions or need assistance, please feel free to reach out. We're here to help!

What if my return is late?

Subscription

How does the subscription programme work?

We're glad you asked!

At Boosie, our subscription programme is designed to make your life easier and keep your furry friend well-stocked with their favourite Boosie products. Plus, being a loyal Boosie customer comes with some fantastic perks!

When you subscribe to a product, you'll enjoy the following benefits:

• 10% off the regular price
• No additional fees or minimum purchase obligations

But that's not all! We also give you full control over your subscription. You can easily manage it according to your needs:

• Adjust the frequency of shipments
• Skip a shipment when you have enough supplies
• Edit or cancel your subscription altogether

Ready to join the subscription club? It's simple! Just head to the product page of your choice or review the items in your shopping cart. From there, select the desired frequency, add the product to your cart, and proceed to checkout. You'll be all set to receive your products hassle-free.

We can't wait to have you as part of our subscription family. Enjoy the convenience, savings, and flexibility that come with being a Boosie subscriber!

Can I use a promo code with my subscription order?

Discount codes cannot be applied to your subscription orders. Your subscription already comes with a built-in discount, which you can enjoy on a regular basis.

How do I change, skip, or cancel my subscription order?

Managing your subscription order is a breeze! Here's how you can make changes, skip shipments, or cancel your order:

1. Log into your account and navigate to the Subscriptions section. If you encounter an error message while logging in, it means you haven't created an account yet. Simply select "Create Account," and you'll gain access to manage your subscription.

2. Within the Subscriptions section, you'll have the flexibility to make specific changes to each product, including:

   • Updating your shipping address
   • Modifying your billing address
   • Adjusting the next charge date
   • Changing the frequency of the delivery schedule
   • Skipping a shipment when you have enough supplies
   • Updating the quantity of the product
   • Editing the payment method
   • Cancelling your subscription
   • Re-activating a previously canceled subscription

If you'd like to switch your subscription to a different product, no worries! Simply reach out to our team at admin@boosie.co, and they'll take care of it for you.

What's the deadline to make changes to my Boosie subscription?

We want to make sure you have all the information you need to manage your Boosie subscription effectively. Here are some important details:

All orders are processed within 45 minutes on the scheduled order date. To make changes to your subscription, follow these steps:

1. Log into your Boosie account.
2. Click on the Subscription section to access your active orders.
3. Remember, changes must be made the day before your scheduled order date. For example, if your next order is scheduled for July 6th, please make any modifications by July 5th.

If you're having trouble logging into your account, it's possible that you haven't created one yet. Not to worry! Simply click on "Create Account," and you'll gain access to manage your subscription seamlessly.

We're here to assist you throughout the process, so please don't hesitate to reach out if you need any further assistance. We want to make sure you have a smooth and convenient experience managing your Boosie subscription.

If I change my next charge date, will it change my order frequency?

We want to give you full control and flexibility with your Boosie subscription! When it comes to changing your next charge date and order frequency, it's important to note that these are separate actions. But don't worry, we've made it super easy for you to update both according to your preferences.

If you'd like to modify your charge date, you can do so without affecting your order frequency. Similarly, if you wish to adjust the order frequency, you can make that change independently of the charge date.

We're here to help every step of the way, so if you have any questions or need assistance with making these changes, don't hesitate to reach out. We want your Boosie subscription to be perfectly tailored to your needs, because your satisfaction means the world to us!